Privacy
policy.

Introduction

Axe Co Pty Limited (Axe Co) and its related bodies (we, our or us) recognise the importance of protecting the privacy and rights of individuals in relation to their personal information. This document is our Privacy Policy and tells you how we collect and manage your personal information.

What is personal information?

In this Privacy Policy, personal information has the meaning given to it in the Privacy Act 1988 (Cth). In general terms, it is information that can be used to personally identify you. This may include your name, address, telephone number, email address, and profession or occupation. If the information we collect personally identifies you, or you are reasonably identifiable from it, the information will be considered personal information.

What personal information do we collect and hold?

We may collect your name, mailing or street address, email address, telephone number, age or birth date, profession, occupation or job title, and any additional information relating to you that you provide to us directly through our websites, or indirectly through use of our websites or online presence, through our representatives or otherwise. We may also collect information that you provide through our service centre, offices, customer surveys or visits by our representatives from time to time.

We may also collect information that is not personal information because it does not identify you or anyone else. For example, we may collect anonymous survey responses or aggregated information about how users use our website.

How do we collect personal information?

We collect your personal information directly from you unless it is unreasonable or impracticable to do so. We may collect personal information from you:

• through access and use of our website;
• by telephone, letter or email;
• during conversations between you and our representatives;
• by contracting with us or completing application forms;
• by entering competitions or promotions, or requesting information or material from us; and
• by completing surveys, providing feedback or making a complaint.

We may also collect personal information from third parties, including:

• third-party companies such as credit reporting agencies, property databases, law enforcement agencies and government entities;
• your representatives, including lawyers, accountants and financial advisers;
• your employer;
• publicly available sources of information or other organisations where you have given consent; and
• referrals and recommendations from existing Axe Co clients or business partners.

Cookies and IP addresses

When you access our website, we may send a cookie, which is a small summary file containing a unique identification number, to your computer. This enables us to recognise your computer and track your activity on our website for a period of time.

We may use cookies to measure traffic patterns, determine which areas of our website have been visited and measure transaction patterns in the aggregate. We use this information to research users’ habits and improve our online products and services. Our cookies do not collect personal information. If you do not wish to receive cookies, you can set your browser so that your computer does not accept them.

We may log IP addresses, being the electronic addresses of computers connected to the internet, to analyse trends, administer the website and track users’ movements.

What happens if we cannot collect personal information?

If you do not provide us with the personal information described above, we may be unable to:

• provide the requested products or services to you, either to the same standard or at all;
• provide information about products and services that you may want, including information about discounts, sales or special promotions; or
• tailor the content of our websites to your preferences, and your experience of our websites may not be as enjoyable or useful.

Why we collect, hold, use and disclose personal information

We collect personal information so that we can perform our business activities and functions and provide the best possible quality of customer service. We may collect, hold, use and disclose personal information for the following purposes:

• to provide products and services to you and send communications requested by you;
• to answer enquiries and provide information or advice about existing and new products or services;
• to provide access to protected areas of our website;
• to assess the performance of the website and improve its operation;
• for internal administrative, marketing, planning, research and product-development purposes;
• to comply with relevant local, state and federal legislation or regulations, including those related to real-estate transactions;
• for any other purpose reasonably expected based on how the information was originally collected;
• to conduct business-processing functions, including by providing personal information to related bodies, contractors, service providers or other third parties;
• for the administrative, marketing, planning, product or service development, quality-control, survey and research purposes of Axe Co, related bodies, contractors or service providers;
• to update our records and keep your contact details up to date;
• to process and respond to any complaint made by you; and
• to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or in cooperation with any governmental authority.

To whom may we disclose information?

We may disclose your personal information to:

• our employees, related bodies, contractors or service providers for the operation of our website or business, fulfilling your requests, and otherwise providing products and services to you. This may include web-hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data-entry service providers, electronic-network administrators, debt collectors and professional advisers such as accountants, solicitors, business advisers and consultants;
• property owners, representatives and potential sellers in real-estate transactions;
• suppliers and other third parties with whom we have commercial relationships, for business, marketing and related purposes;
• an organisation for any authorised purpose with your express consent; and
• government bodies or regulators where required by law.

Direct marketing materials

We may send you direct marketing communications and information about our products and services that we consider may be of interest to you. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, including the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method when practical.

You may opt out of receiving marketing communications from us at any time by contacting us or using the opt-out facilities provided in the marketing communications. We will then ensure that your name is removed from our mailing list.

Accessing and correcting personal information

You may request access to any personal information we hold about you at any time by contacting us. Where we hold information that you are entitled to access, we will try to provide suitable means of accessing it. We will not charge for making the request or for making corrections to your personal information.

There may be instances where we cannot grant access to personal information we hold. For example, we may need to refuse access if granting it would interfere with the privacy of others or result in a breach of confidentiality. If that happens, we will give you written reasons for the refusal.

If you believe that personal information we hold is incorrect, incomplete or inaccurate, you may request that we amend it. We will consider whether it requires amendment and, if necessary, amend it.

Overseas disclosure

We may disclose personal information to related entities and third-party suppliers and service providers located overseas for some of the purposes listed above. We take reasonable steps to ensure that overseas recipients of personal information do not breach privacy obligations relating to that information.

We may disclose personal information to entities located outside Australia, including:

• data-hosting and other IT service providers located in various foreign countries; these cloud service providers may store data in several countries; and
• other third parties located in various foreign countries.

Security

As our website is linked to the internet, and the internet is inherently insecure, we cannot provide assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information you transmit online is transmitted at your own risk.

Third-party links

Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third-party website and are not responsible for the privacy policies or content of any third-party website. Third-party websites are responsible for informing you about their own privacy practices.

Contact and privacy complaints

Questions and feedback

If you have questions about this Privacy Policy, concerns or feedback regarding the treatment of your privacy, please email us at info@axe-co.com.

What is the process for complaining about a privacy breach?

If you believe that your privacy has been breached, please contact us at info@axe-co.com so that we can investigate it.

If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. Any updated version will be posted on our website.

This Privacy Policy was last updated on 20 August 2026.